Postage and Packaging

UK Shipping
When placing an order to a UK address (including Channel Islands) we offer two shipping options:

Standard Delivery - FREE (3-10 working days*)
Our standard delivery option will have your order dispatched usually within one working day. All orders are packed in high quality boxes with protective biodegradable packing. You will receive a postage tracking number for all orders (except Optical Media only) with this option. Delivery is usually by Hermes Tracked although smaller items will be delivered by Royal Mail.

Priority Delivery - £3.50 (1-2 working days*)
Priority Delivery will have your order usually dispatched within 24 hours and be delivered the next working day. All orders are packed in high quality boxes with high standard protective packaging. You will receive a postage tracking number with this option. Delivery will be by Parcelforce.

Eye on Asia reserves the right to pack orders in multiple consignments when necessary at no extra cost. From time to time we may also upgrade the postage service used on larger orders at no extra cost. There is usually a 1 working day handling time (from payment clearing) before any orders will be dispatched. Occasionally this handling time may vary slightly but should never be more than 3 days. Tracking numbers are sent as a separate email from the carrier or on the dispatch confirmation email. 

European / EU Shipping (5-14 working days*)
To calculate shipping cost all you need to do is add items to basket and select your country. All postage within Europe and European Union (EU) is dispatched via Royal Mail International Signed For or other couriers and requires a signature upon delivery and offer limited tracking via the Royal Mail website. Eye on Asia reserves the right to pack orders in multiple consignments when necessary at no extra cost. There is usually a 1 working day handling time (from payment clearing) before any orders will be dispatched. Occasionally this handling time may vary slightly but should never be more than a 3 days. Please note that customers outside the EU are responsible for paying any customs or import duties that local authorities may charge on items entering their country, please check with your country's customs for more information. 

International Shipping (outside Europe) (7-28 working days*)
To calculate shipping cost all you need to do is add items to basket and select your country. All postage outside of Europe is dispatched via Royal Mail International Signed For or other couriers and requires a signature upon delivery and offer limited tracking via the Royal Mail website. Eye on Asia reserves the right to pack orders in multiple consignments when necessary at no extra cost. There is usually a 1 working day handling time (from payment clearing) before any orders will be dispatched. Occasionally this handling time may vary slightly but should never be more than a 3 days. Please note that customers outside the EU are responsible for paying any customs or import duties that local authorities may charge on items entering their country, please check with your country's customs for more information. 


* These times are only estimates and cannot be guaranteed.

 

Cosplay:

Once you make an order, it will take 1-15 working days to customize your costume by professional dressmakers. complicated costumes may need more than 15 days, some wigs and customized shoes will take a little longer, about 2 to 3 weeks. all the accessories can be shipped immediately, if you need to attend a convention please take the timings into consideration before buying.

Our dressmakers will start customizing the dress for you within 2 days after receiving your payment once we have started creating your Cosplay the order cannot be canceled. Please make sure your happy with the order before this process starts.