If you are not entirely happy with your purchase you may return the goods at your expense for a refund within 14 days of the delivery date. The goods must be in their original packaging, unopened and undamaged. Please ensure that they are well packed as reanimation.co will take no responsibility for returns lost or damaged in transit.

In the event that the goods are damaged or faulty reanimation.co will replace the goods without charge or offer a full refund after they have been returned for inspection.

Refunds can be offered for everything apart from custom made Cosplay Costumes. Returns must be made within 14 days of receiving orders.

Our dressmakers will start customizing the dress for you within 2 days after receiving your payment after this time period orders cannot be canceled. Please bear this in mind before purchasing.